1pk Privacy Policy

1 Who We Are

1pk is an internationally licensed online gaming platform providing cricket betting, PSL odds, live casino, slot games, Super Bingo, Dragon Fishing, and related gaming services to Pakistani players through the website https://1pk.onl.

1pk operates as the data controller in respect of the personal data of registered Players and Website visitors. As data controller, 1pk determines the purposes and means by which your personal data is processed, and bears responsibility for ensuring that processing is carried out lawfully, fairly, and transparently in accordance with applicable data protection law and the terms of 1pk's international gaming licence.

For all data protection enquiries, access requests, or complaints, you may contact 1pk's support team using the contact details set out in Section 15 of this Policy.

2 Scope of This Policy

This Policy applies to all personal data collected and processed by 1pk in connection with:

• The registration and maintenance of Player accounts on the 1pk platform;
• Access to and use of all 1pk gaming services, including cricket betting, live casino, slots, bingo, and fishing arcade;
• Deposit and withdrawal transactions processed via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, USDT TRC20, and any other accepted payment methods;
• KYC (Know Your Customer) identity verification procedures;
• Customer support communications via any channel;
• Marketing and promotional communications where consent has been given;
• General browsing and navigation of the 1pk Website, including cookie-based data collection.

This Policy does not cover the data practices of third-party service providers, payment processors, or game content providers whose services are integrated into the 1pk platform. Those parties process data under their own privacy policies, which 1pk recommends reviewing independently.

3 Personal Data We Collect

1pk collects the following categories of personal data from Pakistani players and Website visitors:

4 How We Collect Your Data

1pk collects personal data through the following channels:

• Directly from you: when you complete the 1pk account registration form, submit KYC documents, make a deposit or withdrawal, contact customer support, or update your account profile;
• Automatically: through cookies, web beacons, pixel tags, and server logs when you visit the 1pk Website or use any platform feature — including technical data such as your IP address, device identifiers, and browsing behaviour;
• From payment processors: when you transact via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, or USDT TRC20 — 1pk receives transaction confirmation data necessary to credit your account and verify payment source;
• From identity verification services: where 1pk engages third-party KYC service providers to verify identity documents, 1pk receives the results of those checks;
• From fraud prevention services: 1pk may receive risk signals and device fingerprinting data from fraud prevention partners to protect the platform and its players.

5 Purposes & Legal Bases for Processing

1pk processes your personal data only where there is a lawful basis to do so. The table below sets out the primary purposes for which 1pk processes personal data and the corresponding legal basis:

6 Data Sharing & Disclosure

1pk shares personal data with third parties only in the following circumstances and with appropriate data protection safeguards in place:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT network providers receive the minimum necessary data to process your deposits and withdrawals — typically account number, transaction amount, and reference data;
• KYC and identity verification providers: Third-party verification services receive identity documents and facial verification data solely for the purpose of completing the age and identity check required by 1pk's licensing obligations;
• Game content providers: Third-party casino game providers may receive anonymised session and gameplay data necessary to deliver their games. They do not receive your full personal profile;
• Fraud prevention and security partners: Anti-fraud service providers receive technical data (IP address, device identifiers, behavioural signals) to assess risk and protect the 1pk platform from abuse;
• Regulatory and licensing authorities: 1pk may be required to provide player data to its licensing authority or other competent regulatory bodies in connection with compliance audits, investigations, or legal proceedings;
• Legal and law enforcement: 1pk will disclose personal data where required to do so by applicable law, court order, or the lawful direction of a competent public authority;
• Corporate transactions: In the event of a merger, acquisition, or sale of all or substantially all of 1pk's assets, Player data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

7 International Data Transfers

7.1  As an internationally licensed gaming platform serving Pakistani players, 1pk may transfer personal data to servers and service providers located in jurisdictions outside Pakistan. Where such transfers occur, 1pk ensures that appropriate safeguards are in place to protect your data to a standard equivalent to or exceeding that applicable in the originating jurisdiction.

7.2  Safeguards used by 1pk for international data transfers include contractual data processing agreements with service providers incorporating standard data protection clauses, selection of service providers operating in jurisdictions with recognised data protection frameworks, and technical security measures (encryption, access controls) applied regardless of transfer destination.

7.3  Pakistani players may contact 1pk support to obtain information about the specific safeguards applied to transfers of their personal data.

8 Data Retention

1pk retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law or regulatory obligation. Key retention periods applied by 1pk are as follows:

• Active account data: Retained for the duration of your active 1pk account relationship;
• Account and transaction records: Retained for a minimum of five (5) years following account closure to satisfy AML and regulatory record-keeping obligations;
• KYC / identity verification documents: Retained for a minimum of five (5) years following account closure, or longer where required by applicable law;
• Customer support records: Retained for three (3) years from the date of the relevant interaction, unless the matter involves ongoing legal proceedings;
• Marketing preference records: Retained until withdrawal of consent plus a period of three (3) years to demonstrate compliance;
• Technical / access logs: Retained for a maximum of twelve (12) months unless required for fraud investigation or legal proceedings.

After applicable retention periods, personal data is securely deleted or anonymised such that it can no longer be linked to an identifiable individual. Anonymised data may be retained indefinitely for analytical and platform improvement purposes.

9 Security Measures

1pk implements technical and organisational security measures designed to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include, but are not limited to:

• SSL/TLS encryption for all data transmitted between your device and 1pk's servers;
• One-way password hashing — 1pk's systems store only a cryptographic hash of your password, not the password itself;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Encrypted storage of sensitive data categories including KYC documents and financial identifiers;
• Regular security assessments and penetration testing of 1pk platform infrastructure;
• OTP-based two-factor authentication available to all Players;
• Automatic session timeout to protect unattended logged-in accounts on shared devices.

In the event of a data breach that is likely to result in a high risk to your rights and freedoms, 1pk will notify affected individuals in accordance with applicable breach notification obligations.

10 Cookies & Tracking Technologies

1pk uses cookies and similar tracking technologies on the 1pk Website. Cookies are small text files placed on your device that enable certain platform functions and help 1pk understand how the Website is used. The following categories of cookies are used by 1pk:

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the 1pk platform. Disabling functional cookies may affect your experience but will not prevent access to core services.

11 Your Data Rights

Subject to applicable law and certain exceptions (including legal retention obligations and fraud investigation requirements), you have the following rights in respect of your personal data held by 1pk:

To exercise any of these rights, please contact 1pk support using the details in Section 15. We may need to verify your identity before processing your request. 1pk will respond to data rights requests within 30 days of receipt. In complex cases, we may extend this period by a further 60 days, with notification of the extension provided within the initial 30-day period.

12 Children & Minors

12.1  If 1pk discovers or has reasonable grounds to believe that personal data has been collected from an individual under the age of 21, 1pk will take immediate steps to delete such data, close the associated account, and return any deposits to the originating payment method.

12.2  Parents and guardians are encouraged to use parental control software on devices shared with or accessible to minors to prevent access to the 1pk Website. 1pk recommends maintaining password-protected devices in households with underage members.

12.3  If you believe that a minor has created an account on 1pk or that 1pk has inadvertently collected data about a person under 21, please contact 1pk support immediately using the details in Section 15.

13 Third-Party Links & Services

The 1pk platform integrates third-party game content providers, payment processing services, and analytics tools. While 1pk has contractual data processing agreements with these providers, their independent data collection practices are governed by their own privacy policies.

1pk is not responsible for the data practices of third-party providers operating within the platform ecosystem. 1pk recommends reviewing the privacy policies of any third-party service you interact with in connection with your 1pk account, including your chosen Pakistani payment method provider (JazzCash, EasyPaisa, etc.).

14 Changes to This Privacy Policy

1pk reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements, or platform services. Material changes to this Policy will be communicated to registered Players via their registered email address and/or a prominent notice on the 1pk Website prior to the changes taking effect.

The "Last Updated" date displayed at the top of this Policy indicates when the Policy was most recently revised. We encourage you to review this Policy periodically to stay informed about how 1pk protects your personal data. Continued use of the 1pk platform following notification of changes constitutes acceptance of the revised Policy.

Previous versions of this Policy are available on request by contacting 1pk support.

15 Contact & Complaints

For all data protection enquiries, personal data access requests, rights exercises, or privacy complaints, please contact the 1pk support team:

When contacting us regarding a data protection matter, please include your registered 1pk account mobile number (or email) in your request to enable us to verify your identity and locate your records efficiently.

If you are dissatisfied with 1pk's response to your data protection concern, you may escalate your complaint to the data protection supervisory authority in 1pk's licensing jurisdiction or seek independent legal advice. 1pk will cooperate fully with any regulatory investigation.